Elliot Shaw
Chief customer and strategy officer, National Highways

Elliot is responsible for the strategic development of the SRN network and National Highways’ organisational business improvement agenda, analytical and economist functions, relationships with key statutory and regulatory bodies, plus customer service, communications and corporate affairs activities

His career includes Transformation Director at the Ministry of Justice and a number of Senior Civil Service positions at the Ministry of Justice and DfT, with his early career spent as a management consultant at Accenture. He was appointed to National Highways’ Executive team in September 2016, and joined the Board in January 2024.