TfL awards Via contract to transform London’s accessible transport

Via, the New York based developer of software for on-demand and pre-scheduled transport, has been awarded a multi-year contract by Transport for London (TfL) to improve accessible transport across the city.

Following a two-year competitive tender process, Via will introduce its software platform in early 2024, which will power TfL’s Dial-a-Ride service with the aim to improve the quality, reach and passenger experience of the service.

Via describes the announcement as a milestone in the adoption of technology-enabled accessible transport solutions in the UK. TfL’s Dial-a-Ride, with Via’s software, it says, will serve as a blueprint for other cities and transport authorities across Europe to make public transport more inclusive, efficient, and cost-efficient at scale.

The contract follows a number of other major accessible transport deals for Via with public sector partners across Europe in Berlin, Paris, Luxembourg, and the Netherlands.

The new software will benefit Dial-a-Ride’s 30,000 members helping TfL to provide customers with reliable and equal access to transport for everyday leisure trips that are so important to maintain a high quality of life.

James Mead, TfL’s General Manager of On-Demand Transport, said, “Dial-a-Ride is a lifeline for thousands of elderly and disabled people across London, allowing them to make everyday trips to the supermarket or GP, as well as maintain a social life and pursue hobbies. We’re thrilled to soon be introducing Via’s software to make our booking system even more accessible for our members and allow them to take more control of their journeys, whilst the quicker cancellations system will allow for smoother operations.”

Chris Snyder, CEO of Via Europe said, “We are honoured to have been selected as the new software provider for TfL’s vital Dial-a-Ride service, and we believe that together, we can improve even further the experience for Londoners requiring assisted transport. Via is dedicated to evolving public mobility across the globe, and this includes using technology to expand access to equitable and efficient transportation.”

Via’s technology gives members and caregivers the ability to book trips on-demand or in advance, and with real-time information so members can track the progress of their current or upcoming journey. Booking and cancellations will be available by using a mobile app or web portal, in addition to the current system over the phone, providing multiple options for those without access to a smartphone, or those with visual or auditory impairments.

Multiple booking channels will allow for quicker cancellations, freeing up vehicles and drivers for other journeys. Members will also be able to select accessibility features in the mobile app to meet specific needs, including options to assist those with impaired vision.

In the UK, Via has nearly 30 partnerships with transport authorities and operators, including Transport for Wales, Milton Keynes Council, and Transport for West Midlands. Via’s partners use its software to power digital DRT services that increase access to sustainable, efficient, and equitable transport. Via recently announced the acquisition of Citymapper, the UK-based journey planning app and transport technology company, to advance Via’s vision to be the operating system for every aspect of public mobility.